Delete your Nilu account

Deleting your Nilu Baby Planner account is permanent and can be requested directly in the app or by email. You do not need an active subscription to delete your account.

How to delete it in the app

1. Sign in to Nilu with your account email. 2. Open the Me tab. 3. Scroll down to the account actions. 4. Tap "Delete my account". 5. Read the notice and confirm with "Delete account".

If there is a recurring Nilu Plus subscription purchased through Mercado Pago, Nilu tries to cancel the recurring payment before completing the deletion. If the cancellation cannot be confirmed, the account will not be deleted at that moment, so that a charge does not continue without access to the account.

If you cannot access the app

Send a request to apps@ligamen.com.br, using the same email registered with Nilu whenever possible. Write "Nilu account deletion" in the subject line. We may ask for an additional confirmation only to verify ownership and prevent someone else from deleting your account.

Delete only some data

You can also delete specific data without closing your account. In the app itself, open the corresponding record and use the delete option to remove conversations with Luna, photos, ultrasound images, journal entries, weight, budget and other content you created.

If you cannot find the option or cannot access the app, write to apps@ligamen.com.br from your registered email and tell us which data you want to delete. We may ask for an additional confirmation to verify ownership. Deletion does not remove data that must be kept temporarily due to legal obligation, security, fraud prevention, the exercise of rights or billing management.

Deleted data

Deletion removes your sign-in identity and the data associated with the account, such as profile, avatar, conversations, records and personal content linked to the user. Ultrasound images you created are also removed.

If you are the owner of a pregnancy on Nilu, the pregnancy and the data shared in that space — including photos, journal, lists, budget, appointments and other records — are deleted for all members. If you are an invited person, your account and your access are removed; certain content belonging to another person's collaborative space may remain, no longer linked to your identity.

Data that may be kept

Minimum records related to security, fraud prevention, support, billing or compliance with legal obligations may be kept for the period needed or required by law. Payment processors and other providers may also keep records according to their own legal obligations.

Technical copies may remain temporarily in protected backups until the normal replacement cycle. For questions about a deletion, write to apps@ligamen.com.br.